Refurbished Product FAQ

What is a Refurbished Autel Robotics product?

A Refurbished Autel Robotics product is a pre-owned unit that has been returned to Autel Robotics for a variety of reasons.  Regardless of the reason, each product undergoes a full battery of bench and flight testing followed by post flight analysis.  Any part(s) needing replacement is handled during this process.

Things to expect when purchasing a refurbished product:

• - Lack of certain retail packaging:
• - Plastic film may not be on the aircraft body
• - Plastic film may not be on the Gimbal Camera lens
• - Plastic film may not be on the Charger
• - Plastic film may not be on the Remote Controller
• - Propellers may not be packaged (both on the aircraft and spares)
• - USB cables may not be packaged
• - Boxes may show some wear
• - All items will be clean but may have minor cosmetic blemishes such as scuffs, scratches, etc...
• - Battery may have up to 10 cycles 
• - Unit will be updated to most current version of firmware available during refurbishment process
• - All units are reconditioned and flight tested to strict standards set forth by Autel Robotics
• - Autel Robotics guarantees all refurbished products will function ‘as new’
• - Refurbished products may be available at a variety of retailers. After purchase of a refurbished unit from a 3rd party seller, all future support must be handled through Autel Robotics directly. Dealers will be unable to handle or process refurbished units post sale
• - Returns for cosmetic issues, that do not affect operation, will not be accepted 
• - Every refurbished unit comes with a 6-month warranty against any manufacturer defects.